Introduction

At Ammar UK Group, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. Please read this policy carefully to understand our shipping practices.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: You will receive an order confirmation email once your order has been placed. This email will contain your order details and a tracking number once the order has been dispatched.

Shipping Methods and Delivery Times

Standard Shipping:

  • Delivery Time: 3-5 business days from the date of dispatch.
  • Cost: Free for orders over £50. For orders below £50, a fee of £4.99 applies.

Express Shipping:

  • Delivery Time: 1-2 business days from the date of dispatch.
  • Cost: £9.99.

International Shipping:

  • Delivery Time: Varies by destination.
  • Cost: Calculated at checkout based on the destination and weight of the package.
  • Customs and Duties: International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer.

Shipping Confirmation and Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order through the courier’s website using the tracking number provided.

Delivery Address

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
  • If you realize you have provided an incorrect address, please contact us immediately at
    Email: admin@ammarukgroup.co.uk While we cannot guarantee that changes can be made once an order is processed, we will do our best to assist you.

Delivery Issues

  • Missed Deliveries: If you are not available to receive your order, the courier may leave a card with instructions on how to arrange redelivery or collection.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at Email: admin@ammarukgroup.co.ukWe will work with the courier to resolve the issue as quickly as possible.

Restrictions

  • We currently do not ship to P.O. boxes or military APO/FPO addresses.
  • Some items may be restricted for shipping to certain destinations due to local regulations or shipping carrier restrictions. In such cases, you will be notified during the checkout process.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our Customer Service team at:

  • Email:  admin@ammarukgroup.co.uk
  • Call Us: (064) 332-1233

Thank you for choosing Ammar UK Group. We appreciate your business and look forward to serving you.